Return on marketing investments in B2B customer relationships

Return on marketing investments in B2B customer relationships

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Abstract:      

The basic notion of relationship marketing entails that firms should strive for mutually beneficial customer relationships. By combining relationship marketing theory and operations research methods, this paper aims to develop and demonstrate a managerial decision-making model that business market managers can use to optimize and evaluate marketing investments in both a customer-oriented and economically feasible manner.

The intended contributions of our work are as follows. First, we add to the return on marketing literature by providing a first decision-making approach that explicitly assesses the optimization of marketing investments in terms of profitability, effort, and resource allocation. Second,we showhowthe risk ofmarketing investments can be assessed using sensitivity analysis. By means of an empirical study the versatility of our decision-making approach is demonstrated by assessing various critical decision making issues for business marketing managers in detail.

 

Keywords: Return on marketing, Relationship marketing, Optimization, Marketing decision making

Author(s): Sandra Streukens , Stan van Hoesel , Ko de Ruyter

Source:      Industrial Marketing Management 40 (2011) 149–161

Subject       مدیریت بازاریابی     :

Category       مقاله مجله   :

Release Date: 2011

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