Return on marketing investments in B2B customer relationships

Return on marketing investments in B2B customer relationships

فرمت فایل دانلودی: .pdf
فرمت فایل اصلی: pdf
تعداد صفحات: 13
حجم فایل: 337 کیلوبایت
قیمت: 3500 تومان

Abstract:      

The basic notion of relationship marketing entails that firms should strive for mutually beneficial customer relationships. By combining relationship marketing theory and operations research methods, this paper aims to develop and demonstrate a managerial decision-making model that business market managers can use to optimize and evaluate marketing investments in both a customer-oriented and economically feasible manner.

The intended contributions of our work are as follows. First, we add to the return on marketing literature by providing a first decision-making approach that explicitly assesses the optimization of marketing investments in terms of profitability, effort, and resource allocation. Second,we showhowthe risk ofmarketing investments can be assessed using sensitivity analysis. By means of an empirical study the versatility of our decision-making approach is demonstrated by assessing various critical decision making issues for business marketing managers in detail.

 

Keywords: Return on marketing, Relationship marketing, Optimization, Marketing decision making

Author(s): Sandra Streukens , Stan van Hoesel , Ko de Ruyter

Source:      Industrial Marketing Management 40 (2011) 149–161

Subject       مدیریت بازاریابی     :

Category       مقاله مجله   :

Release Date: 2011

پرداخت با کلیه کارتهای عضو شتاب امکان پذیر است.

Understanding the links between technological opportunism, marketing

Understanding the links between technological opportunism, marketing

فرمت فایل دانلودی: .pdf
فرمت فایل اصلی: pdf
تعداد صفحات: 11
حجم فایل: 317 کیلوبایت
قیمت: 3500 تومان

Abstract:      

The capability of firms to sense and respond to changes in technologies, called technological opportunism, is of growing importance to managers as a source of competitive advantage. However, exactly how technological opportunismimpacts firmperformance is still not clearly understood. Furthermore, the role of marketing in this relationship, if any, has yet to be examined. Understanding this relationship is critical formarketingmanagers not only for determining strategic investments of resources but also for demonstratingmarketing return on activities.

This paper explores the links between technological opportunism and firm performance. The results show that technological opportunism has a strong positive impact on key measures of performance such as firm sales, profits and market value. Importantly, marketing emphasis is the mechanism through which the technological opportunism–performance relationship is achieved. Finally, the impact of marketing emphasis on B2B firms is different than that for B2C firms, highlighting the importance of these activities for B2B marketing managers.

 

 Keywords:      Technological opportunism, Marketing, Capabilities, Performance

Author(s):      Matthew Sarkees

Source:           Industrial Marketing Management 40 (2011) 785–795

Subject:                مدیریت بازاریابی

Category:           مقاله مجله

Release Date: 2011

پرداخت با کلیه کارتهای عضو شتاب امکان پذیر است.